Refund & Replacement Policy

1. 100% Replacement Warranty

At Veloria.AI, we stand behind the reliability of our digital subscriptions. We provide a **100% Replacement Warranty** that matches the exact duration of your purchased plan (e.g., a 30-day warranty for a 1-month plan).

If a shared account password is reset, or if access is blocked due to primary provider changes, we commit to restoring your access or providing new credentials within **12 to 24 hours** after you report the issue.

2. Refund Eligibility

Due to the nature of digital goods and instantaneous credential activation, **all sales are final** once the working login details have been successfully delivered to you.

However, you are eligible for a **full or partial refund** under the following conditions:

• Non-Delivery: If we fail to deliver your login credentials or setup instructions within 48 hours of your confirmed order payment.
• Warranty Failure: If a purchased tool experiences downtime or credentials stop working, and our support team fails to provide a replacement or resolution within **48 hours** of your ticket submission.

3. Refund Process

Once a refund request is verified and approved by our billing department:

• The refund will be processed back to your original payment source (bank transfer, JazzCash, EasyPaisa, or billing card).
• Processing times may take between 1 to 3 business days depending on bank clearance speeds.

4. How to Claim a Replacement or Refund

To initiate a warranty claim or request a refund:

1. Open a support conversation via the **WhatsApp Button** on our site or submit a message via the **Contact Us** form.
2. Provide your **Order ID**, registered **email address**, and a brief description/screenshot of the issue you are experiencing.